Sales Advisor


Objective
To deliver excellent customer service that in turn helps maximise sales for the business, both in stores and online.

Accountable to
Store Manager and Store Management team.

Working relationships
Store team, other stores, Customer Services, DC

Key outcomes expected from your role
Every (potential) customer leaves the store with the view that Moss Bros can offer them expertise and assistance so they can dress with style and pride
Sales results are delivered against target
High level of visual store standards consistently delivered
Stock is managed in compliance with process
A happy, healthy and safe team environment.

Key tasks

Customer Service
Providing a high level of customer service at all times; making every customer feel special, being warm, friendly and approachable, providing well considered guidance, expertise and attention to detail and taking pride in each man’s appearance.

Sales
Generating and maximising sales using effective sales techniques
Processing transactions (sales and refunds) in line with Moss Bros policy and process
Utilising awareness of positive and negative sales trends, and making recommendations to the Store Management team
Understanding local competitors and conditions and giving relevant feedback to the store team
Liaising with other stores and departments in order to maximise sales and profit
Supporting the execution of sales promotions and markdowns in a timely manner in line with instructions
Monitoring sales from fixtures and fittings, and recommending appropriate actions.Visual standards
Ensuring Moss Bros standards of stock presentation are maintained at all times
Supporting the Store Management team in the implementation of Moss Bros visual merchandising standards
Representing Moss Bros at all times by presenting a smart and tidy image in appearance and store standards.Stock management
Carrying out stock checks and counts in line with Company process
Assisting with inbound and outbound deliveries

Team
Help and support team members
Compliance with health and safety in store

Core skills, competencies, & knowledge
Great customer service skills
Excellent verbal communication skills; listening and speaking
Good attention to detail and respect for compliance against process
Ability to work well in a team
Understanding of sales tools and techniques
Understanding of the store’s customer profile, with knowledge of products and brands on hire and retail including styles, colours, features and benefits
Understanding of tailoring and alterations
Awareness of visual merchandising
Awareness of stock management